Refund policy

Last updated: 23 October 2026

7-day change-of-mind returns

You may request a return of an unused DIY kit within 7 calendar days of delivery. Keep all components, packaging and proof of purchase. For change-of-mind returns, acrylic protective films and adhesive liners must remain intact, and the kit must not have been assembled, used or damaged after delivery.

Used or assembled magnets, customer-added photographs and artwork, and items made specifically to a customer's instructions are not eligible for change-of-mind returns. This does not restrict remedies for defective, damaged, incorrect or misdescribed goods.

Damaged, defective or incorrect orders

Contact us as soon as you notice a problem. For visible delivery damage, contacting us within 48 hours helps us investigate quickly, but missing that period does not remove your statutory rights. Include your order number and, if available, clear photos of the issue and packaging. An unboxing video is helpful but is not mandatory.

For goods that arrive damaged, defective, incomplete, incorrect or materially different from the description, we will offer an appropriate remedy, such as replacement or refund, and cover reasonable return-shipping costs. Your rights relating to late delivery and other failures under applicable Indian consumer law remain available.

How to request a return

Email hey.littlekeeps@gmail.com with your order number and reason. We will provide return instructions and the correct return address. Please contact us before sending a parcel so that we can identify and process it. For change-of-mind returns, the customer pays return postage; original delivery charges are not refundable unless required by law. No restocking fee applies.

Refunds

We will inspect returned goods promptly and confirm the outcome by email. Approved refunds are initiated within 7 business days of approval, normally to the original payment method. Your bank or payment provider may take additional time to show the credit. For cash-on-delivery orders, we will agree a suitable bank or UPI refund method with you. We will never ask for your UPI PIN or OTP.

Where a refund results from our error or a defective or incorrect order, applicable delivery charges will also be refunded. We do not require you to accept store credit instead of a monetary refund where a refund is due.

Cancellations and exchanges

Request cancellation by email before dispatch. If the order has not been dispatched, we will cancel it without a cancellation fee and refund any payment received. Once dispatched, the return process applies. For a change of shape or pack size, contact us before dispatch; after delivery, request an eligible return and place a new order.

Your consumer rights

This policy is in addition to, and does not limit, rights and remedies available under applicable Indian consumer law.